Welcome to Velvera.in. By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully.
1. Use of Website
This website is operated by Velvera. Throughout the site, the terms “we”, “us”, and “our” refer to Velvera. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these terms.
2. Products & Pricing
All prices listed on the website are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated. We reserve the right to change prices or discontinue products without notice.
3. Orders
Once an order is placed, you will receive a confirmation email or SMS. Please ensure all information provided (address, phone number, etc.) is accurate to avoid delays.
4. Shipping
We aim to dispatch all orders within 5–7 business days. Delivery timelines may vary depending on your location and courier services. Velvera is not responsible for delays due to circumstances beyond our control.
5. Refunds & Returns
We want you to love our products. If you are not satisfied, refunds are available upon request in 24 hours.
To request a refund or replacement, a request must be raised within 24 hours of receiving the product.
- Email: support@velvera.in
- Phone/WhatsApp: +91 63795 00192
Returned products must be unused, in original condition, and sent back at the customer’s expense. Once we receive and inspect the item, eligible refunds will be processed.
6. Cancellations
Orders can be cancelled before they are shipped. Once shipped, the return process applies.
7. Intellectual Property
All content on this website including images, text, and logos is the property of Velvera and is protected by copyright laws. You may not copy or use content without written permission.
8. Limitation of Liability
Velvera is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
9. Governing Law
These Terms are governed by the laws of India. Any disputes will be subject to the courts in INDIA.
10. Contact
For any questions, please contact:
Velvera
Name : ANANDHARAM R
Email: support@velvera.in
Phone: +91 63795 00192